FREQUENTLY ASKED QUESTIONS
When will my order arrive?
For standard orders, delivery typically takes 3-4 weeks, though shipping times may vary based on your region, weather conditions, or other unforeseen circumstances.
For custom-inquired apparel, delivery will follow the standard timeline once you approve the final design.
For custom logos or designs, creation can take up to 5-7 business days, depending on the complexity of the request.
We strive to complete and deliver your orders as quickly as possible. If you have questions about your order, feel free to contact us!
Do you offer customization options?
Absolutely! At Azhagu Concepts, we offer extensive customization options. Personalize your mugs with details like age, year, name, or a special message, and choose from a variety of colors to suit your style.
We also create custom designs for any celebration, gift, or event—birthdays, weddings, anniversaries, corporate events, and more! Visit the Custom Inquiries section at the bottom of our homepage to bring your vision to life.
What materials do you use for your products?
We use premium-quality materials like 100% ring-spun cotton for our apparel and BPA-free ceramic for mugs, ensuring comfort, durability, and safety.
How can I contact you the fastest?
The fastest ways to reach us are:
- Instagram(fastest response): Send us a direct message at @azhaguconcepts.
- Website Chat: Use the chat option at the bottom right of our website.
- Email: Feel free to email us at support@azhaguconcepts.com.
We’ll try our best to respond as quickly as possible!
What is your return policy?
All sales are final. We do not offer returns or exchanges. However, if your order arrives damaged or there is an issue with your customization, please contact us right away. We will do our best to resolve the issue.
If you'd like to make changes to your logo or design before production, we’re happy to assist! Just let us know, and we can work with you to make any adjustments to ensure your design is exactly as you envision it.
Do your t-shirts and long sleeves come in different sizes? How can I find the right fit?
Yes, all of our t-shirts and long sleeves are available in unisex sizing. To ensure you select the best fit, we provide a detailed size chart below each product listing. The size chart includes accurate measurements, so you can easily find the right size. If you want an oversized look, feel free to go up in sizes!